Question 1

What documents do I need?

Accepted Answer

Driving licence and ID. No deposit*. No credit card required. *For customers domiciled in Switzerland. All other customers leave the vehicle’s deposit at the counter, in cash or by Twint.

Question 2

Is there a minimum age?

Accepted Answer

You must be at least 21 years old and have held your licence for at least 2 years.

Question 3

How does the deposit work?

Accepted Answer

No deposit*. *For customers domiciled in Switzerland. All other customers leave the vehicle’s deposit at the counter, in cash or by Twint.

Question 4

Are there mileage fees?

Accepted Answer

100 km/day are included. Beyond that, CHF 0.50/km. Most of our customers never go over.

Question 5

What if I break down?

Accepted Answer

If something goes wrong during your rental, contact us on WhatsApp at +41 78 335 58 79. We handle it case by case.

Question 6

What to do in an emergency?

Accepted Answer

WhatsApp 24/7. We reply in under 5 minutes.

Question 7

How do I pay?

Accepted Answer

Nothing to pay online: booking is free. The rental is settled at the counter on pick-up: in cash, by Twint or by bank transfer, which gives you the round price. No deposit*. *For customers domiciled in Switzerland. All other customers leave the vehicle’s deposit at the counter, in cash or by Twint.

Question 8

Can I cancel my booking?

Accepted Answer

Yes, free of charge up to 24 hours before pickup. After that, cancellation fees of CHF 50 apply.

Question 9

Is payment secure?

Accepted Answer

Yes: payments processed via Stripe (bank encryption), without storing your card details with us.

Question 10

How do I return the vehicle?

Accepted Answer

Return to the same address (Chemin du Vernay 5, Luins). If no one is present, drop the keys in the garage letterbox (slot to the left of the door).

All the answers, straight to the point.

Before the rental

During the rental

Payment & cancellation

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