General reservation and rental terms

1.1 The Lessor rents to the Renter the vehicle designated in the rental agreement, for the agreed duration and on the conditions set out in the agreement and in these Terms.

1.2 These Terms also govern reservations made through the website, an online form, by telephone, by e-mail or directly at the counter.

1.3 Specific services, promotional offers, additional insurance, accessories or ancillary services may be subject to supplementary specific conditions.

1.4 Single source of the schedules of charges. The applicable amounts, flat fees, penalties and schedules of charges are set exclusively by these Terms. The rental agreement refers to them and does not modify them.

2.1 Any reservation or reservation request must contain accurate, complete and up-to-date information.

2.2 A reservation is only definitively accepted once confirmed by the Lessor.

2.3 The Lessor reserves the right to refuse or cancel a reservation, in particular in the event of unavailability of the vehicle, obvious error, inaccurate information, failure to pay, insufficient documents, doubt as to the identity of the Renter, or particular risk to safety or solvency.

2.4 Where prices are displayed online, they are stated in Swiss francs (CHF). Unless otherwise indicated, they include the non-optional items expressly included in the offer.

3.1 The rental begins when the vehicle is actually handed over to the Renter.

3.2 The rental ends on the date, at the time and at the place agreed in the agreement, upon proper return of the vehicle, its keys and its accessories.

3.3 Any extension of the rental must be requested before the initial expiry and remains subject to the express agreement of the Lessor.

3.4 Late return. In the event of a late return without prior agreement, a late-return charge of 5 CHF per hour started is due beyond a two-hour tolerance. Beyond twenty-four hours of delay, each day started is further charged at the applicable daily rate. The Lessor may claim any further duly substantiated loss, in particular loss of business, cancellation of a subsequent reservation or recovery costs.

4.1 The vehicle is only handed over after: signature of the rental agreement; presentation of a valid identity document; presentation of a valid driving licence corresponding to the vehicle category; payment of the agreed price or of the requested advance; payment of the agreed deposit, where applicable.

4.2 The Lessor may request any further relevant document, in particular regarding identity, solvency, place of residence or insurance.

4.3 The vehicle is handed over in the condition stated in the agreement or in the condition recorded at handover. The Renter must immediately check the condition of the vehicle and report without delay any defect, visible damage or anomaly.

4.4 Absent an immediate remark, the vehicle is deemed handed over in good apparent condition, with the agreed accessories.

5.1 Only persons expressly designated and accepted by the Lessor are authorised to drive the vehicle.

5.2 The Renter is liable for the conduct of any driver as for their own.

5.3 Entrusting the vehicle to an unauthorised third party is prohibited.

5.4 The Lessor requires a copy of the driving licence of every authorised driver. The name and driving licence number of each additional driver are recorded in the rental agreement.

6.1 The rental price is set in the agreement, according to the rate in force on the day of the reservation or of the conclusion of the agreement.

6.2 Unless otherwise agreed, the rental price is payable in advance, at the latest when the vehicle is handed over.

6.3 The Lessor may require a deposit. Its amount is set according to the vehicle category, the rental duration, the Renter’s profile, the place of residence or the particular risk of the file. The deposit is paid in cash or by Twint; it is never charged to a payment card.

6.3.1 Waiving the deposit does not release the Renter from their liability in the event of damage (art. 11).

6.4 The deposit does not bear interest.

6.5 The Lessor is authorised to offset against the deposit any amount owed by the Renter in connection with the rental, in particular: extension; missing fuel; abnormal cleaning; damage; administrative fees; rechargeable fines or tolls; recovery or restoration costs.

6.6 Any remaining balance of the deposit is returned after the file is closed, subject to amounts not yet settled at the time of return, in particular in the event of fines, tolls, incidents or damage under assessment.

6.7 Monthly flat rate. Certain codes give entitlement to a monthly flat rate which replaces the daily rate for the designated vehicles. This flat rate presupposes a rental duration of at least one month; below that, it does not apply. The price consists of the whole months at the flat-rate price, plus the remaining days calculated pro rata on a thirty-day basis. Options (unlimited kilometres, driver supplement) and the deposit continue to be charged under the ordinary rules.

6.8 Early return under the monthly flat rate. In the event of return before the agreed term, the first month remains due in full. Beyond the first month, the days actually used are calculated pro rata of the flat rate.

6.9 Extension. The extension of a rental remains governed by the pricing conditions of the file. A rental under the monthly flat rate is extended pro rata of the flat rate, never at the daily rate.

6.10 Discount for cash payment. A customer paying in cash or by direct account-to-account Twint benefits from the cash rate: the rental price is then brought down to the immediately lower pricing tier, rounded to the franc (for example 21 CHF/day becomes 20 CHF/day, 515 CHF/month becomes 500 CHF/month). The discount corresponds to the exact difference between the two tiers; it is not a percentage and therefore varies from tier to tier. It applies exclusively to the rental price itself, excluding supplements and options, the deposit and any advance already collected by card. It does not apply to individually agreed flat prices or to prices adjusted at the counter. The displayed price remains the applicable price and constitutes the maximum price: no surcharge is applied for a card payment.

7.1 The Renter undertakes to use the vehicle with care, in accordance with its purpose, with legal requirements and with the Lessor’s instructions.

7.2 The Renter undertakes in particular to: comply with road traffic rules; lock the vehicle when not using it; safeguard the keys, papers and accessories; monitor the usual levels and safety warnings; immediately stop using the vehicle in the event of a serious defect or warning signal and inform the Lessor without delay.

7.3 Unless otherwise agreed in writing, it is prohibited: to sub-let the vehicle; to use it for races, competitions, tests, track days or driving instruction; to use it for unlawful or dangerous transport; to use it overloaded; to drive under the influence of alcohol, narcotics, medication incompatible with driving or in a state of unfitness; to entrust the vehicle to an unauthorised third party; to drive outside Switzerland. Any departure from Swiss territory requires the prior written agreement of the Lessor.

8.1 The vehicle must be returned with the fuel or charge level agreed in the agreement.

8.2 Missing fuel. Failing that, the Lessor charges the missing fuel or energy at cost, together with a fuel and service flat fee of 80 CHF (travel and time included).

8.3 Cleanliness, tobacco and odours. The vehicle must be returned in a state of cleanliness consistent with normal use. In the event of excessive soiling, waste or animal hair, the Lessor charges the actual cleaning costs against supporting documents. In the event of smoke, persistent odour or traces of tobacco, the Lessor charges a flat fee of 300 CHF, or the actual restoration costs against supporting documents if they are higher.

8.4 Any deterioration, disappearance or breakage of accessories, equipment, documents, keys, cables or items supplied with the vehicle is borne by the Renter.

9.1 The vehicle must be returned at the place, at the time and in accordance with the agreed arrangements.

9.2 The Renter remains responsible for the vehicle until its proper return in accordance with the prescribed procedure, subject to hidden defects or elements attributable to the rental period which are discovered subsequently.

9.3 If the vehicle is returned without both parties being present, the Lessor carries out its inspection. The Lessor’s findings, supported where necessary by photographs, videos, mileage readings, technical data or an internal report, may be relied upon against the Renter.

9.4 If the vehicle is not returned in accordance with the agreement, the Lessor may take any lawful measure to recover possession, at the Renter’s expense.

10.1 In the event of breakdown, accident, theft, attempted theft, fire, damage or any other event affecting the vehicle, the Renter must immediately inform the Lessor.

10.2 The Renter must take all reasonable measures to safeguard the vehicle and limit the loss.

10.3 In the event of an accident involving a third party, the Renter must, depending on the circumstances, have a report drawn up, collect the identity of the persons concerned and, where required, call the police.

10.4 The Renter may not have the vehicle repaired without the Lessor’s prior agreement, save in cases of absolute urgency.

10.5 The Renter may not abandon the vehicle without instruction from the Lessor, save in the event of immediate safety necessity.

11.1 No casco (comprehensive) insurance. Unless expressly stated otherwise in the agreement, no casco (comprehensive) insurance is included — only compulsory third-party liability insurance is covered. Any damage to the vehicle is borne by the Renter.

11.2 Extent of liability. The Renter is liable for any damage to the vehicle. The Renter is also liable for all costs consequential to the damage, as well as for an administrative flat fee of 250 CHF per file.

11.3 Excess. The amount stated as the excess in the agreement is payable as soon as damage is established, as a payment on account, the deposit being applied first. It does not limit the Renter’s liability. Where the agreement states no amount, the excess is 5 000 CHF.

11.4 The Renter is fully liable for damage not covered by insurance or refused by the insurer.

11.5 The Lessor is not liable for items left in the vehicle.

12.1 The Renter is solely responsible for all fines, taxes, tolls, parking charges, penalties and other costs relating to the use of the vehicle during the rental period.

12.2 The Lessor is authorised to pass on to the competent authorities or bodies the information necessary to identify the driver or to process the file.

12.3 The Lessor may charge administrative fees of 30 CHF per action, in particular for processing a fine and for dealings with the authorities.

13.1 Cancellation schedule. Any cancellation notified more than 24 hours before the agreed pick-up time is free of charge. Any cancellation notified less than 24 hours before that time gives rise to cancellation fees of 50 CHF.

13.2 The Lessor may terminate the agreement with immediate effect in the event of serious breach of the agreement, non-payment, false declaration, unlawful use, risk to safety or failure to comply with these Terms.

13.3 In the event of termination attributable to the Renter, the Lessor retains the right to charge for services already provided and to claim the loss suffered.

13.4 Where a cancellation gives rise to the refund of an advance, the Lessor may deduct from the refunded amount the bank or processing costs actually incurred, the details of which are communicated to the Renter on request.

14.1 Reservations made on the website or at a distance are subject to these Terms and to any specific conditions attached to the offer reserved.

14.2 Save for an express undertaking by the Lessor, Swiss law does not provide for a general right of withdrawal for a reservation or order placed online.

15.1 The Lessor processes the Renter’s personal data in accordance with applicable Swiss law.

15.2 The data necessary for the reservation, the performance of the agreement, payment, the handling of incidents, fines, security, the prevention of abuse and compliance with legal obligations may be collected and processed.

15.3 The website and, where applicable, the vehicles may use technical or electronic tools serving security, location in the event of theft or non-return, fleet management, assistance or diagnostics.

15.4 Detailed information on data processing is set out in the Lessor’s Privacy policy.

16.1 The Lessor endeavours to keep its website up to date and accessible, without guaranteeing permanent availability or the absence of errors.

16.2 The content of the website, indicative prices, availability, photographs, descriptions and information are provided subject to errors, omissions, changes and final confirmation.

16.3 The Lessor disclaims, to the extent permitted by law, all liability for indirect damage relating to the use of the website, to its temporary unavailability or to technical errors.

17.1 If one of the provisions of these Terms were to be held void, invalid or unenforceable, the other provisions would remain fully valid.

18.1 The agreement is governed by Swiss law, to the exclusion of any other law.

18.2 The place of performance of the agreement is Luins (VD), where the vehicle is handed over and returned. The exclusive place of jurisdiction is the competent courts of the Canton of Vaud, at the Lessor’s registered office.